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Frequently Asked Questions

wondering how this works?

how much do you charge for your services?

Our rates vary depending on the project and scope of work—including monthly retainers, hourly rates, or project-based pricing. Every proposal is customized to fit your needs.

does my location matter to work with you?

We offer fully remote support and can collaborate from anywhere. We have partners across Hawai'i and the mainland, including California, Minnesota, and New York.

How will we communicate while working together?

We primarily communicate via email and video chats to keep things streamlined and efficient. If you’re local to the Hawaiian Islands, California, Minnesota or New York, we love to meet up in person sometimes, too—maybe over matcha?

what is your payment process and schedule?

We use an online payment system to keep things easy and secure. Payment schedules depend on the project—monthly retainers can be set up on autopay for convenience, while other projects typically require a deposit upfront and the remainder upon completion. We’ll outline all the details in your proposal so it’s clear and tailored to your needs.

how do i know what service is right for me?

We’ll start with a discovery call to get to know your needs and goals. From there, we’ll build a custom package—always including exactly what you need, so you’re never paying for anything you don’t.

what types of clients do you work with?

Of the North partners with brands and agencies that value thoughtful strategy, strong creative, and a seamless process.

While we specialize in hospitality, restaurant, lifestyle, beauty, and wellness, we’ve worked across a range of industries—and we’re always open to the right fit. We also collaborate with agencies and internal teams through white-label support, plugging in where needed to help bring their clients’ vision to life.

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